People Operations Manager

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About the Job

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.

With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point.

We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in.

About The Role

We’re seeking an experienced HR professional who is committed to strengthening and evolving the HR function. Success in this position calls for a combination of operational expertise, adaptability, and hands-on execution. You should excel as a collaborative team player, working closely with others to implement thoughtful and flexible solutions.

Our ideal candidate is capable of managing pressure and high workloads because they are driven by continuous growth and skill development. The HR Generalist supports daily HR operations across both Canada and the United States. This role is essential in maintaining efficient HR processes, ensuring compliance with local labor regulations, and delivering a positive employee experience. The ideal individual is highly organized, detail-focused, and confident working in an international environment with diverse regulations and practices.

Please note internally the formal title is Employee Experience Manager

Roles & Responsibilities

HR Operations & Administration:

Maintain accurate and current employee records within HRIS platforms for employees in both Canada and the US
Assist with onboarding and offboarding activities, including documentation, system access setup, and onboarding coordination
Draft HR-related documents such as employment verification letters and policy revisions
Address employee questions regarding HR policies, benefits, and procedures

Compliance & Documentation

Ensure organizational compliance with federal, provincial, state, and local employment laws and best practices, while reviewing policies and procedures across Canada and the US
Support audit activities and reporting obligations
Monitor and manage work permits and visa documentation

Payroll & Benefits

Administer Canadian and US payroll processes, ensuring accuracy and timely completion
Handle registration requirements across applicable provinces and states
Assist with benefits administration, including enrollments and updates
Serve as a point of contact with benefits vendors in both Canada and the US

Employee Experience

Assist with employee engagement programs and internal communications
Coordinate HR-related events and activities
Encourage and support an inclusive workplace culture across regions

What You’ll Bring

5+ years of Human Resources experience
Background in employee relations
Knowledge of payroll administration and taxation
Understanding of various HR functions, including compliance, leave administration, benefits, and vendor management
Preferably strong familiarity with both Canadian and US HR practices
Excellent organizational abilities and strong attention to detail
Strong analytical thinking and problem-solving capabilities
Ability to maintain integrity, professionalism, and confidentiality
Comprehensive understanding of employment laws and regulations
Effective time management skills with the ability to prioritize responsibilities
Ability to thrive in a fast-paced, entrepreneurial, and open work environment

What We Offer

Compensation for this role includes a competitive base salary

Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Benefits to Support the Whole Person:
Mental - Access to certified therapists through Spring Health, membership to Headspace
Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
Financial - Traditional and Roth 401(k) with a 3% company match
Bonus - Annual bonus based on tenure, which scales in total amount over time
Annual Company-wide Retreat
Work Environment Requirements

As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to recruiting@directiveconsulting.com.

Additional Information

At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: Canada (Remote)