Employee Relations Specialist

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About the Job

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated and experienced bilingual Employee Relations Specialist to join our Shared Services team.

In this role, you will be responsible for providing professional-quality Subject Matter Expert advice and execution on complex Employee Relations matters, managing multiple high-level cases from initiation to comprehensive resolution.

You will join a collaborative, fast-paced regional team dedicated to supporting people managers, mitigating risk, and fostering a fair, compliant, and high-performing workplace culture.

What You’ll Do

In this role, you will:

Case Management & Investigation: Manage Tier 3 Employee Relations cases—including disciplinary actions, policy breaches, progressive performance management, ethics hotline investigations, and terminations—partnering with internal and external legal advisors to drive consistent resolution.
Manager Coaching & Consultation: Provide ongoing support, guidance, and coaching to people managers on day-to-day employee relations issues, conflict resolution, and performance standards.
Strategic Change & Risk Mitigation: Offer critical Employee Relations and Labor Relations execution advice for organizational changes, acquisitions, and business restructures while proactively assessing and mitigating operational risks.
Process Optimization & Insights: Continually review documented HR processes to ensure consistency across the team, while leveraging case data to deliver reporting, root-cause analysis, and actionable insights to key stakeholders.

What You’ll Bring

The ideal candidate will have:

5+ years of progressive experience in Human Resources with demonstrated expertise in Employee Relations.
Strong knowledge of labor standards, workplace investigation techniques, and risk management strategies.
Fluency in both English and French (Bi-lingual capability is required).
Exceptional conflict resolution and stakeholder management skills, with a proven ability to build partnerships in a complex, matrixed environment.
High degree of comfort with change and the resilience to make sound, courageous decisions in high-pressure situations.
Experience working within a regional shared services organization is a plus.
A Bachelor's degree is preferred.

What We Offer

Competitive compensation and benefits aligned with experience.
Full-Time Remote work flexibility supporting a healthy work-life balance.
Comprehensive health, and wellness plans.
Paid time off and holiday packages.
Opportunities for continuous learning, professional growth, and career advancement.

Elevate your career and help us protect what matters most. Shape the future of our workplace culture by clicking "Apply Now" to submit your application today!

Reasonably expected salary range: $88,100.00 - $117,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0103767

Location: Canada (Remote)