Director, People Operations

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About the Job

The Director of People Operations owns Ridge's people strategy end-to-end — from recruiting and onboarding to culture, compensation, and employee development. This role partners closely with senior leadership to ensure Ridge attracts and retains top talent, maintains a strong and inclusive culture, and builds scalable people programs that support a growing, remote-first team.

Job Responsibilities:

Own full-cycle recruiting across all levels and functions, partnering with hiring managers to define requirements, manage pipelines, and close candidates while staying within budget
Lead organizational design efforts to ensure the right people are in the right roles, managing a lean and efficient headcount structure as the company scales
Develop and execute onboarding and offboarding processes that set team members up for success from day one
Lead learning and development initiatives including training programs, mentorship, and career growth opportunities
Build and maintain systems to identify, retain, and reward high performers — including recognition programs, compensation strategies, and career pathing
Drive culture programming including team engagement initiatives and the annual company retreat
Conduct regular people check-ins and pulse surveys to monitor employee sentiment and proactively address concerns
Oversee compensation reviews, ensuring pay equity and alignment with market benchmarks
Manage payroll and benefits administration, ensuring accuracy, compliance, and a positive employee experience
Own and optimize the company's HRIS and hardware infrastructure, ensuring systems are accurate, scalable, and support day-to-day operations
Ensure compliance with employment laws and regulations across all geographies where Ridge operates
Partner with senior leadership on ad hoc organizational projects, headcount planning, and people strategy

Skills and Qualifications

7+ years of experience in a senior HR or People Operations leadership role
Strong knowledge of employment law, HR best practices, and compensation benchmarking
Experience managing full-cycle recruiting, payroll, and benefits administration
Proven ability to build and scale people programs in a fast-paced, remote-first environment
High emotional intelligence with the ability to handle sensitive matters with empathy and professionalism
Strategic thinker and collaborative partner, comfortable influencing at all levels of an organization
Proficient in GSuite, Notion, Slack, Loom, N8N and other AI tools
Bachelor's degree in Human Resources, Business Administration, or related field preferred
Job Type: Full-time

Travel Requirements: 1-2 times per year.
Work Location: Remote

Ridge does not accept any outside agency submissions for candidates.

Location: United States (Remote)