Human Resource Manager

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About the Job

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Associate Experience Manager champions and supports Ross's efforts to build and maintain an inclusive, engaged, and informed workforce across our Stores (Ross and dd's) and supply chain locations. Reporting to the Sr. Director of Associate Relations, you will drive positive workplace initiatives and develop close partnerships with your stakeholders, our frontline Associates, and many cross-functional teams including Operations, Human Resources, and centers of expertise.

The base salary range for this role is $105,400 - $158,250. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location

Essential Functions

Consistently interact with leaders and associates to find ways to enhance the working experience of associates, and increase engagement
Identify, recommend, and collaborate to help drive strategies to impact the quality of managers and their performance/skill set; make recommendations and help create training for new and existing managers and supervisors on approachable leadership, and deliver training as assigned.
Manage highly confidential information and sensitive associate relations matters with discretion, professionalism, and sound judgment
Effectively prioritize and manage multiple high-priority tasks and projects simultaneously, consistently meeting deadlines in a fast-paced environment
Demonstrate strong attention to detail in all aspects of work to ensure accuracy and quality of deliverables
Exhibit confidence and resilience when facing opposition from internal or external stakeholders; remain calm under pressure, think on your feet, and respond with sound judgment and professionalism
Establish rapport with associates at all levels; gather feedback and represent associate perspectives to advise partners on communication and change strategies
Identify, recommend, and collaborate on creative associate-focused solutions while leading change management initiatives
Evaluate the impact of new programs on associates and, if needed, employ appropriate change strategies
Collaborate to help craft effective communications to be used in Distribution Centers at associate meetings, Distribution Center Huddle Announcements, and Stores TRUENews check-ins.
Lead and consult on the design, administration, and analysis of annual and pulse engagement surveys across multiple business units. Analyze data and recommend strategy for building, maintaining, and fostering an engaged workforce
Work with key HR and business leaders to identify strategies that drive engagement and positive associate relations.
Keep a keen eye on developing issues that could have labor relations ramifications and provide ongoing current feedback to the HR functional leaders and business partners.
Keep abreast of developments in key areas of labor relations law/policy and keep partners informed.
With guidance and collaboration from Sr. Director, Associate Relations, follow best practices and playbook for managing escalated Associate Relations issues.
Investigate designated associate complaints by conducting virtual or on-site climate surveys and "pulse checks"; advise HR and Operations regarding appropriate actions
Other projects as assigned.

Competencies

Plans, Aligns, Prioritizes
Business Acumen
Communicates Effectively
Collaboration
Ensures Accountability and Execution
Organizational Agility

Qualifications And Special Skills Required

Bachelor's degree
Five years related work experience in Human Resources and/or operations
Bilingual in Spanish preferred
Experience with human resources programs and processes, federal and state employment laws, compliance, and change management principles and tools
Experience with positive employee and labor relations best practices
A consultative approach to HR leadership
Outstanding written and oral communication skills
Ability to achieve rapport with associates and leaders of all levels
Human Resources certifications desired, i.e., PHR or SPHR
Proficient in MS Word, Excel, Outlook
Ability to create Powerpoint presentations using compelling data

Physical Requirements/Ada

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, facilitating in-person and virtual training, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires occasional travel
This position may be performed remotely anywhere within the United States. - Remote

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Location: United States (Remote)