People Operations Transformation Lead

HR Bench Group is seeking a senior People Operations practitioner who can improve how HR work gets done. You will help clients strengthen service delivery, implement HR technology and build processes that work for employees, managers and the teams supporting them.

We are particularly interested in practitioners who can help HR teams adopt AI thoughtfully. You do not need to be a software engineer. You do need to recognize useful opportunities, define the workflow and controls, and work with technical partners to bring improvements into day-to-day operations.

What you will do

• Assess HR operations, employee and manager workflows, service delivery and the systems supporting them.
• Design and implement practical improvements to processes, ownership, service standards, governance and operating models.
• Lead critical HR technology work, including requirements, process design, data readiness, testing, deployment and adoption.
• Identify useful opportunities for AI enablement and automation, with clear business outcomes and appropriate human review.
• Partner with technical specialists to translate HR needs into workable solutions and evaluate whether those solutions are accurate, usable and ready to adopt.
• Lead workplans, risks, dependencies and stakeholder decisions through implementation and stabilization.
• Support broader transformation work, such as HR shared services, post-acquisition integration or enterprise HR programs, as relevant to the engagement.

What you bring

• Strong hands-on experience in HR operations, People Operations, HR service delivery, HR technology or transformation.
• A record of leading substantial initiatives in complex organizations and staying accountable through implementation.
• The ability to diagnose an operational problem, structure the work and get stakeholders moving toward a practical result.
• Experience with enterprise HR technology or comparable systems, and confidence working alongside technical teams.
• Practical interest in AI enablement, ideally supported by a pilot, workflow improvement or adoption initiative you have helped deliver.
• Good judgment about employee information, process controls, change management and where human decision-making must remain central.
• Clear communication with senior leaders and the people doing the work.